A DIVISION OF LEVEL UP ENTERPRISES
Business consulting for retail, restaurant, and service industries
Ascend ProConsult is the business consulting arm of Level Up Enterprises. Specializing in retail, restaurant, and service industries.
Tailored systems to grow the business
We provide tailored systems to grow the business through hiring, onboarding, training, coaching, and more.
Hiring
Role definitions, job posts, interview structure, and scorecards, so every hire is made against the same standard.
Onboarding
A structured first week, first month, and first 90 days, so new hires get productive faster and stay longer.
Training
Role-based training plans and checklists, built around how your business actually runs day to day.
Coaching
A simple coaching rhythm for owners and managers to develop their people one conversation at a time.
Reviews & evaluations
Milestone check-ins and annual reviews that are fair, consistent, and tied to the role.
Scheduling & labour planning
Schedules built around your busy periods and labour budget, with clear rules for changes and coverage.
Incentive & commission plans
Pay and bonus structures that reward the behaviours you want, and are simple enough for the whole team to understand.
Daily operations & SOPs
Written procedures, opening and closing checklists, and daily planning routines, so the business runs the same way whether you're there or not.
A deep dive into the business itself
We also deep dive into the business itself, and offer recommendations on facets such as the P&L, product mix, new services or products, and more.
P&L review
A line-by-line look at revenue, cost of goods, labour, and overhead, with the first changes worth making.
Product mix
Which products and categories carry the business, which tie up cash, and what to add or drop.
New services or products
Opportunities to add revenue that suit your customers, your staff, and your space.
Pricing & margins
Prices checked against costs and competitors, so margins hold up.
Inventory & purchasing
Ordering levels and buying routines that cut stock-outs and free up cash.
Customer experience & sales
Service standards and sales habits that turn first-time customers into repeat ones.
Budgeting & cash flow
Budgets and forecasts built from your real numbers, so you can plan purchases, hiring, and slow seasons ahead of time.
Competitor & market review
A look at who else your customers can choose, and where your business can stand out.
How an engagement works
Discovery call
We talk through your business, your goals, and where it feels stuck.
Deep dive
We look at your numbers, your team, and how a normal day runs.
Recommendations
You get a clear, prioritized plan, with the changes that matter most first.
Implementation
We help put the systems in place and check in to make sure they stick.
Results are not guaranteed. Outcomes depend on your business, your market, and how the recommendations are put into practice.
Built on 20+ years of experience in customer service, leadership and marketing, with real experience in the trenches of retail and retail leadership.
Let's talk about your business
Get in touch and we'll set up a time to go over where you are and what you want to change.
Get in touch